CauseMatch, a global crowdfunding platform for nonprofits, has received the highly coveted A+ rating from the Better Business Bureau (BBB). Receiving this rating underscores the company’s focus and commitment to customer satisfaction, honesty, and integrity in all aspects of operation.
The BBB, a non-profit organization established in 1912, provides ratings that represent how a business is likely to interact with its customers. Assigned from A+ (highest) to F (lowest), BBB ratings are based on information collected directly from businesses and public data sources, including complaints received from the public. The BBB is often recognized by customers as their most trusted source over any other organization for information on a particular business.
“This A+ rating recognizes our commitment to providing the best crowdfunding experience both for organizations and for donors,” said CauseMatch CEO and Founder Joseph Bornstein. “CauseMatch brings unparalleled technology, coaching, and customer service to the fundraising industry, and the BBB rating is a reflection of the quality and care we provide to each and every client we serve.”
Furthering this commitment to customer success, CauseMatch continues to upgrade their platform and offerings based on client feedback. Over the course of June and July alone, the company has made several significant changes designed to simplify and streamline the crowdfunding process. These enhancements include:
- New payment integrations with ApplePay, GooglePay, PayPal, and Banquest
- Integration with PhoneRaise that creates calm in call centers through easy donor assignments
- Upgrades to the Analytics Dashboard so team leaders can better manage Fundraising Ambassadors
- Optimizations to the Donation Page, including added honorarium/memorial fields
- Addition of multilingual support for Fundraising Ambassador sign up pages
“CauseMatch is committed to always learning and finding ways to fundraise smarter,” said Bornstein. “There is so much riding on these crowdfunding campaigns that we are always looking to invest in ways to make it just a little bit easier for nonprofit leaders. I am proud that the BBB acknowledges that commitment to excellence.”